The whistleblower system is part of the compliance culture at Klüh Service Management GmbH (hereinafter referred to as Klüh). Generally speaking, compliance means more than the company just acting in accordance with the law.
At Klüh, compliance is about doing the right thing. Our objective is to operate in accordance with ethical principles as well as to comply with all rules and regulations.
We have started to build risk-based compliance management systems aligned with the business activities of each of our divisions. We are convinced that compliance safeguards what is most important to us: the well-being of our employees and of the clients to whom we provide services.
Compliance is anchored in our corporate culture and guides us in our day-to-day work. Integrity, responsibility and reliability are at the core of our understanding of compliance. It also includes proper and lawful conduct, which is a top priority for Klüh.
Moreover, our corporate success is based on integrity and legal compliance. In order to achieve this aspiration, it is important that we identify and remedy any potential misconduct at an early stage. Against this backdrop, we have established our whistleblower system. This helps to identify and investigate any operational concerns, conduct that could harm the company or economic crime and protect our employees, business partners and clients.
We take all reports you make seriously and process them systematically. One cornerstone of Klüh’s whistleblower system is the principle of fair process. We also guarantee maximum protection for whistleblowers, the subjects of reports and all employees involved in processing reports. We will not tolerate any pressure on whistleblowers and the people who contribute to promoting proper conduct at Klüh.
The subjects of reports are presumed to be innocent until any breach of compliance is proven. Investigations shall be conducted in the strictest confidence. The information received will be used in a fast, fair and confidential process.
How our whistleblower system helps protect your privacy:
The digital whistleblower system of Klüh is used to report breaches of rules and suspicions directly, confidentially and, if desired, anonymously to the responsible contact persons.
The system is intended to offer all whistleblowers security and guidance and to protect whistleblowers from any kind of influence. This is ensured, among other things, by adhering to the following points:
- No identifying information will be given to the contact persons.
- Your message will be customised to make it even more anonymous. This means that we remove double punctuation and capitalise all words.
- All information is encrypted end-to-end so that your sensitive information is secure.
In our digital whistleblower system, you have the opportunity to report the following issues:
- Violations of the General Equal Treatment Act.
- Violations of principles of behaviour in the workplace and human rights (in particular bullying and sexual harassment).
- Compliance violations in accordance with the Supply Chain Compliance Act.
- Information on the topics of environmental protection, embezzlement and other conflicts of interest.
Do you have a concern or feedback about a service provided by Klüh?
If you have any questions, feedback or complaints about one of Klüh’s services, please send these to our Customer Support at info@klueh.de.
The whistleblower system is not intended for accepting and processing customer concerns and, in particular, will not forward these within our organisation. Customer Support will be pleased to review your concern and take any measures necessary to ensure your satisfaction.
Do you want to report a breach of data protection regulations?
If you want to report a breach of data protection regulations, please send an e-mail to datenschutz@klueh.de.
Responsibility
The Klüh Compliance Team is responsible for the content of this page. It can also be contacted at compliance@klueh.de.
17th January 2025
