Customer satisfaction, safety and sustainability
We operate various management systems to ensure that our services meet high standards of quality, occupational safety and environmental protection.
To ensure maximum customer satisfaction, safety and sustainability, our extensive management systems are subject to regular internal and external audits. All Klüh’s divisions and branches have implemented the management systems and operate conscientiously in compliance with these standards.
The high degree of responsibility displayed by Klüh is reflected in our quality and environmental management.
The divisions are certified to DIN EN ISO 9001 (quality management system), DIN EN ISO 14001 (environmental management system), DIN EN ISO 50001 (energy management system) and DIN EN ISO 45001 (occupational health and safety management system).
Through its management system for occupational safety, health and environmental protection in accordance with SCC regulations, Klüh ensures the safety of its employees and the environment. The Security Division is additionally certified to DIN 77200-1:2017.
As a quality service provider, Klüh Security was one of the first companies in the industry to obtain this certification. The division also operates an intervention unit recognised by VdS, Germany’s prestigious security institution.
Our innovative DigiClean® quality management tool is certified to DIN EN ISO 13549 (Cleaning services – Basic requirements and recommendations for quality measuring systems); by using climate-neutral rubbish bags, Klüh is actively reducing CO2 emissions.
Klüh Service Management GmbH was also one of the first companies to receive an ISO 37301 certificate for its compliance management system.
In January 2024, Klüh received the GMS certificate ("Systematic Health" in accordance with the VBG guidelines for occupational health management); in June 2024 also the ZNU certificate ("Driving Sustainable Change").
Corporate responsibility, value-based business practices and the consistent high quality of our services are important to us. In order to sustain this approach every day, we set ourselves high standards that go beyond what is required by law. For Klüh, regular internal and external audits are essential to ensuring transparency. Below please find our operating and management principles and various reports about the sustainable quality management of our services.
| Management Principles | Download PDF |
| Code of Conduct | Klüh | Download PDF |
| Quality Policy | Download PDF |
| Ethics Policy | Download PDF |
| IT Security Policy | Download PDF |
| Occupational Health and Safety Policy | Download PDF |
| Environmental and Energy Policy | Download PDF |
| Purchasing terms and conditions | Download PDF |
| Code of Conduct | Supplier | Download PDF |
| CSR Sustainability and Energy Report 2023 according EN ISO 50001 (Extract) | Download PDF |
| Social Report 2023 (Extract) | Download PDF |
| Management Review 2023 (Extract) | Download PDF |
| UN Global Compact (German language only) | Download PDF |
| Global Reporting Initiative (GRI) | Landingpage GRI Report |
As a multi-service provider, we are always up to date, committed and well networked.
Below you will find a selection of industry-relevant organisations, associations and initiatives of which we are a member.
We are a member of the ISSA - The Worldwide Cleaning Industry Association and are a member of its ten-strong Innovation & Education Committee. With 9,300 members, the ISSA is the world's leading trade association for the cleaning industry.
Klüh Catering is a member of the Bundesverband der Deutschen Vending-Automatenwirtschaft e.V. (BDV). The Federal Association is the leading trade association for manufacturers of vending machines for food and beverages and for vending machine service providers and food manufacturers active in this sector.
At a national level, we are a member of the German Facility Management Association (GEFMA), the industry association for facility management. The GEFMA is an industry-shaping and market-defining institution that sets standards, strengthens networks and creates knowledge.
The Federal Association of the Security Industry (BDSW), as a business and employers' organisation, represents the interests of the security industry vis-à-vis politicians and authorities as well as science and industry.
The Federal Association of Aviation Security Companies (BDLS) represents more than 30 companies that specialise in the extensive aviation and airport security activities required of airport operators, aviation security authorities and airlines by the Aviation Security Act.
As a central point of contact for decision-makers from critical infrastructures, the Federal Association for the Protection of Critical Infrastructures (BSKI) establishes holistic protection concepts (prevention, response, postvention) for critical infrastructures and their suppliers by recognising security risks at an early stage, among other things.
We are a supporter of the European Masthuhn-Initiative and implement its criteria, under which more than 30 European NGOs have developed common minimum requirements for chicken fattening that address the most serious animal welfare problems.
The Institute of Culinary Art (ICA) is the leading industry network for the food service industry in Germany and, with its 350 market-leading member companies and a strong partnership with 21 of the leading associations, offers a wide range of information, advice and services.
ProVeg International is a food organisation active in 10 countries on 4 continents, working to transform the global food system to gradually replace animal-based foods with plant-based and cell-cultured alternatives.
Veganuary is a non-profit organisation and campaign that encourages people around the world to go vegan in January and beyond. The aim is to inspire and support people to try a purely plant-based diet and to drive a change in companies towards more vegan products.
Eaternity supports organisations worldwide in calculating the exact ecological footprint of their food, with the aim of achieving a food system within the Earth's limits.
Vytal is a deposit-free, digital reusable system that offers smart and high-quality reusable packaging for take-out food and drinks across all sectors. With a return rate of 99.3% and a return time of less than four days, Vytal is more efficient than the German bottle deposit system.
The Association of Service Providers at German Airports (VDF) brings together companies, individuals and institutions that either directly provide services of all kinds at airports in over 20 service sectors or whose activities contribute to the provision of services at airports.
As a committed company, we have joined the Düsseldorf Climate Pact with the business community, signed the climate agreement and want to make our contribution to ensuring that Düsseldorf is climate-neutral by 2035.
