EcoServ from Klüh Cleaning GmbH

EcoServ – State of the smart

With the switch to working from home, shared desk solutions and dynamic building use, rigid cleaning concepts are no longer the only solution. Employees and visitors expect hygienic conditions in all rooms at all times. EcoServ is our innovative cleaning service that provides the answer in a working environment characterised by change.

Our digital cleaning solution optimises existing cleaning processes, ensuring greater efficiency thanks to a digital work schedule, graphical service catalogues and audit-proof documentation. Tailored services make cleaning more sustainable because they use fewer resources.

We have developed EcoServ as your simple entry point to smart cleaning. It encompasses a high-performance communication platform for managing complaints, for example. Our quality management processes are fully digitalised. Cleaning specialists are managed efficiently using digital work schedules. Moreover, EcoServ can be expanded on a flexible basis to include, for example, sensor-controlled services, personalised dashboards and smart waste management systems.

Our EcoServ team of experts develops customised solutions following consultation with you, our clients.

Cost efficiency

The analysis of utilisation data makes it possible to align services exactly with actual needs. This ensures process reliability and the optimised use of resources, avoiding unnecessary cleaning operations.

Smart Service

EcoServ delivers smart building technology and services in a single package. This guarantees the smooth running of processes from planning through configuration and implementation to delivery of the services.

Individual consultation

Our EcoServ team of experts advises you on all aspects of the service and works with you to develop a tailored EcoServ concept, always with an eye to your quality and cost requirements.

Employee satisfaction

EcoServ is extremely user-oriented and focuses on ensuring a building’s feel-good factor. This is the trademark of a modern employer and increases employee satisfaction.

Sustainability

Cleaning on demand optimises the use of valuable resources such as water and energy. The cleaning specialists’ work is upgraded by its greater visibility. The data generated delivers valuable information for sustainability strategies.

Process reliability

EcoServ steers, simplifies and optimises processes to make them efficient and save time. They are documented fully to ensure they are transparent and audit proof.

Building data

The data generated delivers valuable information about buildings and their use such as visitor frequency. This knowledge can serve as the basis for a company’s internal decision-making.

Implementation

Klüh is responsible for full implementation of the smart infrastructure. Only minor modifications are necessary – no complex installation work or interventions in a building’s substance. All steps are taken in close consultation with our clients.

Data protection

We record data in order to assess building utilisation and, on this basis, optimise the services we provide to our clients. Data security is our utmost priority. The data are stored on servers in Germany in accordance with data security legislation.

Our EcoServ team of experts accompanies you on a tour of your building, during which we evaluate the building’s digital maturity and the existing cleaning concept. We then discuss your individual needs and service requirements in a series of meetings and workshops. On this basis, we then develop a suitable service concept for you.

We then get down to the details. Based on our findings, we advise you on a customised EcoServ solution that focuses on your specific needs. In this way, we work with you to develop your individual concept, providing you with a detailed offer that includes an implementation plan.

The individual project plan is the basis for a joint kick-off workshop to which you can invite all of your employees who are involved. In the course of implementation, we focus on both the technical equipment of your building and employee familiarisation. We help you to inform your users about the new solution. Where necessary, we can also phase in EcoServ gradually, thus ensuring its smooth introduction.

Once the service is up and running, we continuously evaluate the data that is generated. You are provided with key performance indicators and analyses via dashboards and reports. This enables us to adapt services and processes on an ongoing basis and integrate additional services if required.

Technology is only as good as the people who use it. Our smart technology complements our friendly and well-trained service specialists. It is our ambition to provide you with an individual service concept in a single package. In addition to ensuring cleanliness throughout your building, we offer a wide range of other services including meeting services, in-house logistics, reception services, security services and catering.

Meeting rooms are often in very frequent use so it is important to prepare them quickly between each meeting.

A smart button can be used to signal the end of a meeting and trigger cleaning. The room is prepared by cleaning specialists for the next meeting and is quickly ready for use again.

Sensor technology makes it possible to identify whether a room is in use and monitor temperature and air quality. Lastly, the use of ePaper displays facilitates the dynamic display of information.

Creating a perfect environment for your visitors and employees.

Hygiene is crucial here and often the main factor in individual satisfaction.

A feedback panel canvasses users about their satisfaction and cleaning is triggered if there is a need for action. The level of satisfaction measured and the date of the last cleaning operation are recorded on an ePaper display at the door to the sanitary facility.

Sensors record the filling levels of dispensers and monitor the facility’s frequency of use in order to optimise the service.

Ensuring transparency for all-round cleanliness.

Sensors recognise especially high-use areas and they are cleaned accordingly.

Common areas such as foyers, lounges and kitchenettes are spaces where teams and visitors come together.

Creating spaces where people can feel at ease.

Working from home, remote working, part-time models, shared desk concepts – the modern workplace is no longer necessarily a desk at the company’s premises.

EcoServ can also provide this same kind of flexibility, recognising unused workplaces so they are only cleaned if necessary. By contrast, those workplaces that are used frequently are cleaned more often. The combination of sensor technology and an app makes it possible to measure and book workplaces.

Ensuring that cleaning is as flexible as modern companies and their employees.

Hygiene requirements and their documentation are particularly stringent when it comes to cleaning operating theatres, disinfection operations and preparing beds for patients.

EcoServ is able to satisfy these requirements. Smart technologies and digitally supported processes help optimise services in highly sensitive areas.

Delivering high quality standards and digital service reporting – reliably.

The 360-degree concept

Linking people, processes, systems and services: the Klüh Eco System is a holistic application platform for building-related services.

It combines an IoT framework based on sensors and apps – making up a building’s digital central nervous system – with DigiSolutions, a customer service portal incorporating data analysis tools that can be deployed in any sector.

Bundling these activities raises modern facility management to a new level.

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Whereas conventional cleaning operations are defined in a rigid plan and performed to a fixed schedule, EcoServ provides additional flexible services. These are based on, for example, the frequency of use that is identified using sensor technology. In addition, users can trigger a CleanCall via smart buttons. This is communicated in real time to the cleaning specialists who are equipped with tablet computers.

These flexible services complement the basic hygiene services which ensure the cleanliness of buildings and preserve their value.

All the data is recorded in the Klüh Eco System for Smart Services which is used to digitally manage the cleaning process. The cleaning specialists have a digital run sheet on their tablet computers which maps the building and shows them exactly what to clean and when. For example, it indicates which rooms have a high priority or when furnishings need to be cleaned.

The run sheet functions on the basis of graphical depictions and without language barriers.

Especially high-use areas are recognised by sensors and cleaning can be focused there. Unused areas are also identified by the technology and cleaning is only performed if necessary, ensuring efficiency and saving resources. Moreover, filling levels can be managed or meeting rooms prepared exactly when necessary. The technology can also be used to manage individual requirements. Users can trigger a CleanCall via smart buttons or the app.

The transparency of all services is ensured at all times. The data generated is not only used for quality control but also delivers the basis for important analyses and decision-making.

EcoServ is suitable for many different types of buildings. The advantage of EcoServ over conventional systems is that it delivers all the necessary components in a single package. T

he Klüh Eco System for Smart Services provides the basis for smart service delivery– from IoT technology via the necessary software solutions to BI reporting.

That is why EcoServ is also suitable for older buildings with little or no digitalisation. And, of course, existing systems in modern smart buildings can also be used and integrated into the concept.